She provided CPR and basic first-aid courses to the community while working more than ten years in emergency departments. Her interests have always been in the area of education and specifically her volunteer work in literacy. She is the author of “Are Your Policies and Procedures What They Need to Be?” published in New Perspectives.
Pam is a member of the American Society of Healthcare Risk Management (ASHRM) and the American Society of Healthcare Engineering (ASHE), Journal of Health Communication, Institute of Healthcare Improvement, Health Care Compliance Association, and National Association of Healthcare Quality.